NPS—or net promoter score—is a measure of customer satisfaction that has developed a cultlike following among CEOs. An increasing number of companies use it to develop new products and assign bonuses. It also may be misleading.
Escalating tariffs between the U.S. and China have fueled a debate over who is actually paying—but the answer isn’t straightforward because the person paying the tariff doesn’t necessarily bear its burden.
Companies in the pharmaceutical supply chain are facing some 2,000 lawsuits related to the opioid crisis, leading some investors to wager that potential settlements from that litigation will drag down shares.